10 Medical Assistant Interview Questions Likely to Be Asked + [Answers]

After you’re done preparing your Medical Assistant Resume, you will need to prepare for your interview.  Studying Medical Assistant Interview Questions can help you prepare for the interview. Despite the excellent career outlook for medical assistants, job compensation still varies widely with experience, job site, and geographic location. The US Bureau of Labor Statistics has identified certain healthcare establishments as offering relatively higher salaries than others. In addition, some areas of the country also offer comparatively higher wages. Thus, competition for these favoured postings may be fierce, and the medical assistant interview may be the only thing that can give you an edge over other similarly qualified applicants. The following are commonly encountered interview questions.

1.What do you know about (our institution)?

This is usually asked to assess your intentions. Applicants who are seriously pursuing the post usually have the initiative to do some research beforehand. The internet has made research much easier. However, it would be better to confirm your findings by making some personal calls.

2. Tell me of a difficult real-life situation you were in, and describe how you dealt with it.

This is asked to gauge your analytical and problem-solving abilities. The answer depends, of course, on the situation you present. A common circumstance would involve handling patients who are upset. If they are still coherent, the smart thing to ask the patient would be, ”What do you need for me to do for you?” By doing this, you are essentially guaranteeing that their answer would indeed alleviate their distress. For distraught individuals who cannot speak, they would usually want either comfort or privacy, and you can verbalize these options to make it easier for them to reply. When answering this question, honesty is paramount, as hiring personnel are trained to spot lies.

3. What were your clinical/administrative duties and responsibilities in your previous workplace?

Instead of simply enumerating the duties you performed, an organized account of your duties would be better appreciated, coupled with your remarks on your level of comfort or proficiency when performing them. If the job posting elaborates on the expected job description, you could aailor your answers to meet these expectations casually. If you possess additional specialized skills, or underwent additional training, this may be the time to mention that confidently.

4. Give me an example of something you personally accomplished that led to increased savings/reduced costs/increased efficiency at your previous workplace.

Again the answer would depend on your actual experience. Again, you must be truthful because enterprising hiring personnel may actually get in contact with your previous employer to verify your claim. It does not always have to be a major accomplishment. An example would be the way you assisted and gave pointers to other medical assistants so that they were able to perform their jobs more efficiently, as in word processing or computer software.

5. What measures have you done to improve yourself as a medical assistant?

Continuing medical education comes into play when asked this question. You can offer your yearly attendance of the AAMA conventions as an example, coupled with the insights and updates you gleaned from the most recent one. Other valid answers include undergoing recertification in CPR of first aid training, or volunteering at other specialized healthcare establishments to gain even more experience.

6. What makes you the ideal candidate for this position?

At this point, you should be modestly selling yourself. Place emphasis on the skills and abilities you believe other candidates are less likely to possess, again tailoring your answer to meet the requirements listed in the job posting, to prove that you are indeed qualified for the job.  Don’t forget to mention personality traits that may give you an edge, such as your eagerness to learn, your willingness to work longer hours of necessary, your inherent amiability and ability to smoothen out discord in the workplace, your ability to relate with pediatric patients, etc.

7. What medical procedures have you assisted in?

Again, focus on the procedures the job specifically entails, and include your proficiency and skill. You may opt to present actual numbers if they are in your favour; for example, all of the radiographs I took were up to par, and no repeat radiographs were ever requested, or I have applied an average of 50 ankle casts successfully. Other statements that paint you in a favorable light include, I have experience using these types (list down the models) of EKG machines.

8. How are you computer/transcribing skills?

For word processing and transcribing, you can give the short answer of the average number of words you can type per minute and your accuracy rates.  A better answer would be to give an answer in the context of a specific task, like I am able to finish balancing the books using this type of accounting software in one hour, or transcribing one week’s dictations only takes me this amount of time.

9. What makes a medical assistant different from a physician’s assistant/nurse practitioner, etc?

This gauges your familiarity with the job description of the medical assistant, particularly with regards to your limitations. At this junction, the interviewer might ask you if you performed this or that procedure, with or without supervision. Remember that different states have varying laws and regulations that determine what tasks you are permitted to perform. Emphasize that tasks you performed have been done only upon delegation of a licensed physician, and under their guidance and supervision.

10. Do you have any questions you want to ask me?

This usually ends the interview, and is meant to reinforce the hiring personnel’s perception of your intention and actual interest in the post. This is also the time you get to confirm if this job is actually suited for you. For example, if you are leery of certain clinical tasks, you might want to ask how often these are usually required. Furthermore, details about compensation and other benefits can be obtained during this segment of the interview.

Aside from the tips offered above, your overall impression also plays a significant role in increasing your chances of getting the job. Common human resource manager peeves include lack of eye contact, too many terse responses, overly long and inappropriate responses, lack of focus during the course of the interview, informal language and unprofessional demeanor, accompanying distractions (overpowering perfume, gum chewing, etc.), and most importantly, dishonesty. Practice your answers to common interview questions and stay away from anything that might sabotage your chances during your interview. Lastly, be prepared for the possibility that you may be asked to actually perform or demonstrate some of the tasks you’ve claimed to be proficient at.

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